Have a question? Write to us.
Website feedback, privacy and content inquiries are handled by catgunner at the email address below.
Game & website help
Include the page URL, device and browser, when the issue occurred, and steps to reproduce it. Screenshots can help us investigate.
Send emailPrivacy & data requests
Tell us which data or concern your request relates to. Manage local game saves in your own browser; we cannot erase them directly by email.
Send emailContent & rights
Include the exact page and content location, the basis for your rights, and a contact address so we can review your request.
Send emailRead the content rights feedback guideYou might find your answer here
The game keeps loading. What should I do?
The first launch downloads game assets, so stay connected. Retry if the play page reports a loading error. See the Getting started. If the issue persists, email us the page URL and your device and browser details.
My favorite is still there. Why has my progress changed?
Favorites save a link to the game, not coins or equipment. Check that you are using the same device, browser profile and website address. Read our Local saves. The website currently has no save recovery feature.
What information should I include in my email?
Include only information relevant to your issue. Do not send passwords, payment details or identity documents. There is no automatic submission form; review the message and attachments before choosing to send.